What are the minimum system requirements?

• Processor: 1.0 GHz or faster (1.2 GHz or faster recommended)

• Operating System: Windows® XP or Vista (Sorry, the NinthHouse LMS where the course is hosted is not yet compatible with Mac)
• RAM: 256 MB (512 MB recommended) for Windows XP; 1 GB (1.5 GB recommended) for Windows Vista
• Network Connection: 10BASE‐T Ethernet (or equivalent wireless) network interface with bandwidth supporting 200 kbps.  An active internet connection is required at all times. NOTE: Actual connection speeds depend on many factors and are often less than the maximum possible; this may affect performance.
• Sound Card: 16‐bit sound card with speakers and/or headphones
• Monitor: 1024 x 768 resolution with 16‐bit color depth
• Web Browser: Microsoft Internet Explorer v6.0 or higher only. JavaScript, Active X, and cookies must be enabled; "pop‐up blocker" software must be disabled or programmed to accept pop‐ups from app.ninthhouse.net and quickcheck.ninthhouse.com.
• Adobe® Flash™ v9.0r124 or higher
• Adobe Acrobat Reader 7.0 or higher

For best results

The course needs a consistent broadband connection at all times to save your work.  If you are connecting remotely, through VPN, dial-up, wireless card or in any location that does not have a consistent and reliable bandwidth connection, we recommend you wait to take the course until you are on the best connection possible.  Close all other programs while running the course. 

Unfortunately no, these are the minimum requirements and are not adjustable.  The course will not operate on machines that do not meet these minimum requirements and we cannot provide technical support on machines that do not meet the requirements.  To check if your systems will run the course, please go through the QuickCheck.

Your logon name will be your typical Internet email address, such as "bill.smith@mycompany.com". Try other variations of your email address, such as "bsmith@mycompany.com". You can also ask your internal course contact, or email us, to see which address was used to onboard you.

Please use the Forgot Password link on the home page of the course login page (the black background page on ninthhouse.net) to have it sent to you by email. If you need further assistance, please contact your internal learning coordinator or gtdinteractive@davidco.com.

Are you accessing it through Internet Explorer? Do you have an Internet connection? Are you able to get to other Web sites? Please let us know what error messages you are seeing, in as much detail as you, and email us at gtdinteractive@davidco.com.

The most common reason for this is that your Internet connection is dropping off.  Much like a book closing without bookmarking where you left off, the course will lose your place and not mark your completion if it loses an Internet connection at any time.

Be sure you passed the QuickCheck test. If you did, and the videos will not launch, be sure your security or firewall settings are allowing you to reach these two sites: "app.ninthhouse.net" and "media.ninthhouse.net."

The course will actually lose your place (like a book closing without putting a bookmark for you) if you:

• Are gone from the course more than 45 minutes
• Lose your broadband connection, even for a few seconds, as the course needs a consistent connection to save the data

The GTD course is designed to work at a minimum screen resolution of 1024x768. At your screen resolution, sections of the course window will not show up on the screen.  The solution is to increase your screen resolution to at least 1024x768.

The problem is often caused by a problem with Flash, which means:

• Your machine has a bad or incomplete Flash install, or
• Your security settings are blocking flash content

The “circle back to the logon page” can also happen if your security settings are blocking session cookies. 

To resolve this, you can:

• Delete all cookies, temp files, and history in Internet Explorer, then
• Have your IT/Help Desk do a full uninstall-reinstall of Flash (v9.0124 or greater) AND verify that the Flash ActiveX control is enabled in Internet Explorer.
• Run and fully pass the QuickCheck.

 Alternatively, you can do the course on another computer – a home computer, for instance.

Be sure your browser is not blocking pop-up windows.  Check Tools>Pop-Up Blocker in your Internet Explorer browser. If that does not resolve the problem, be sure your security or firewall settings are allowing you to reach the two sites "app.ninthhouse.net" and "media.ninthhouse.net" to launch the course media.

The course will display an error message about not having the correct version of Adobe Acrobat Reader installed if it detects an older version of that program still on your machine.  Sometimes the older version can he hidden in your Windows Registry keys if newer versions were installed over the older versions.  We recommend doing a complete uninstall of all versions of Adobe Acrobat Reader and reinstalling to see if that resolves the problem. Or, check with your IT specialist about removing older keys that may be held in the registry.

If you are seeing a blank blue course screen, there is really only one likely cause – media is being blocked (most-likely by your corporate firewall). In order to view the course, you will need to do one of two things:

1. Get your IT/Helpdesk to make an exception to allow content to reach your computer and IE browser from media.ninthhouse.net,
   app.ninthhuse.net or
2. View the course from outside the firewall – on a home computer, for instance.

(we know...this is broad...but this should cover when you just aren't sure what's going on!)

• Did you successfully pass the QuickCheck? If not, you will need to install any missing components before trying again.
• Did you try getting to the course using Internet Explorer on your PC?
• Can you logout and log back in? Sometimes that works.
• Can you try the course from another machine (coworker or their home machine)?  If it works on another machine, you should check with IT about why your machine won't allow it.
• Is your Internet connection good to be able to go to other web sites that play videos?  If not, your Internet connection may not be fast enough.
• Does your company allow streaming video?  If not, you will not be able to view the course.
• Does your company allow you to go to any website you choose? If not, you will need to ask them to allow you to access www.ninthhouse.net and media.ninthhouse.net
• Does your firewall typically block you from any websites? If so, you will need to ask them to allow you to access www.ninthhouse.net and media.ninthhouse.net

Still not working? Please contact gtdinteractive@davidco.com

Your own IT department is your first line of support, since they know your machine, your company protocols and security better than we will. This is especially true when the QuickCheck shows you are missing some components that need to be installed. If you've done that, and the errors seem to be with the course or logging in, please contact gtdinteractive@davidco.com.

We will respond within one-business day, if not sooner!